TERMS AND CONDITION
Welcome to www.costok.com ("Website"), operated by Cost OK Enterprises ("Company", "we", "our", or "us").
These Terms & Conditions ("Terms") govern your access to and use of our Website, products, and services. By visiting our Website, creating an account, placing an order, or using any service provided by Cost OK Enterprises, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on this Website.
If you do not agree with any part of these Terms, please discontinue using our Website immediately.
1. ABOUT COST OK ENTERPRISES
Cost OK Enterprises is an Indian trading company engaged in the retail and wholesale sale of various consumer products through our official website and online marketplaces.
Our business includes, but is not limited to:
- Bags & Luggage
- Artificial Jewellery
- Home & Kitchen Products
- Plastic Storage Products
- Home Textile & Daily Use Items
- Mobile Accessories
- Wholesale Supply
- Dropshipping Services
- Website Design & E-commerce Development Services
2. ELIGIBILITY
You confirm that:
- You are at least 18 years of age or are using this Website under the supervision of a parent or legal guardian.
- The information provided by you is accurate and complete.
- You will not use this Website for any unlawful, fraudulent, or prohibited purpose.
3. ORDERS & PURCHASES
All orders placed through our Website are subject to acceptance and product availability.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent transactions
- Violation of these Terms
- Incomplete customer information
An order confirmation email or SMS does not constitute final acceptance of your order.
4. PRICING & PAYMENTS
All prices displayed on the Website are in Indian Rupees (INR).
Prices, discounts, offers, and promotions may change without prior notice.
Payments are processed through secure third-party payment gateways. Cost OK Enterprises never stores your debit card details, credit card information, UPI PIN, CVV, or banking passwords.
5. SHIPPING & DELIVERY
Estimated delivery times are provided for reference only.
Actual delivery may vary due to courier operations, weather conditions, public holidays, remote service locations, or circumstances beyond our reasonable control.
While we make every effort to ensure timely delivery, we cannot guarantee delivery on a specific date.
6. RETURN, REPLACEMENT & REFUND
Return or replacement requests must be submitted within 7 days from the date of delivery.
Claims will only be considered in the following cases:
- Wrong Product Delivered
- Damaged Product
- Manufacturing Defect
- Missing Item(s)
To verify every claim fairly, customers must provide:
- A continuous unboxing video recorded from opening the sealed package until the product is completely inspected.
- Clear photographs showing the issue.
Products that have been used, damaged by the customer, altered, or returned without original packaging may not qualify for a refund or replacement.
Approved refunds will be processed using the original payment method or another mutually agreed method within a reasonable processing period after verification.
7. WHOLESALE & DROPSHIPPING
Wholesale pricing, minimum order quantities, and payment terms may differ from retail purchases.
For dropshipping services, product availability, inventory, and dispatch schedules depend on supplier availability. We are not responsible for delays caused by third-party suppliers, courier partners, or events beyond our reasonable control.
8. WEBSITE SERVICES
For website design, development, or e-commerce services:
- Project scope, pricing, and timelines will be agreed separately.
- Advance payment may be required.
- Project delivery depends upon timely approvals and content provided by the client.
- Ownership of completed work will be transferred after full payment unless otherwise agreed in writing.
9. INTELLECTUAL PROPERTY
All content available on this Website, including logos, trademarks, graphics, product images, icons, text, layouts, software, and design elements, is the exclusive property of Cost OK Enterprises or its licensors.
No material from this Website may be copied, reproduced, modified, distributed, or commercially used without our prior written permission.
10. PROHIBITED USE
You agree not to:
- Use the Website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Copy or misuse our content, trademarks, or product images.
- Interfere with the Website's security or normal operation.
We reserve the right to suspend or terminate access for any violation of these Terms.
11. DISCLAIMER
All products and services are provided on an "as available" and "as is" basis.
While we strive to provide accurate product descriptions and pricing, errors may occasionally occur. We reserve the right to correct such errors without prior notice.
Product colours may vary slightly due to screen settings, lighting conditions, and photography.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Cost OK Enterprises shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Website, delayed deliveries, product availability, technical interruptions, or third-party services.
Our total liability, if any, shall not exceed the amount paid by the customer for the relevant order.
13. CHANGES TO THESE TERMS
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
The revised version will become effective immediately upon publication on this Website. Continued use of the Website after such changes constitutes your acceptance of the updated Terms.
14. GOVERNING LAW
These Terms shall be governed by the laws of India.
Any dispute arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.
15. CONTACT US
Cost OK Enterprises
Website: www.costok.com
Email: info@costok.com
Address: H. 129, Sector-17, Jamna Lal Bajaj Marg, Behind BEHL Colony, Sector 16A, Near Sector-16 Metro Station, Noida, Uttar Pradesh – 201301, India.